At Old Sateeja Sweets, we strive to deliver the highest quality sweets and services to our customers. However, we understand that there may be occasions where refunds are necessary. Please review our refund policy below:
1. Eligibility for Refunds
Refunds are offered in the following situations:
- You receive an incorrect item or order.
- The product is damaged during delivery.
- The product is expired or not of the promised quality at the time of delivery.
2. Conditions for Refunds
To be eligible for a refund:
- You must notify us within [Insert Timeframe, e.g., 24–48 hours] of receiving the order.
- The product must be unused and in its original packaging (where applicable).
- You must provide proof of purchase, such as a receipt or order confirmation.
3. Non-Refundable Items
We do not offer refunds in the following cases:
- Change of mind after purchase.
- Products not stored as per instructions, resulting in spoilage.
- Partial consumption of the product.
- Delays caused by unforeseen circumstances, such as weather or logistics issues.
4. Refund Process
- To request a refund, please contact us at contact@oldsateejasweets.com with your order details and reason for the request.
- Once your request is received, we will review it and notify you of the approval or rejection of your refund within 1-2 business days.
- Approved refunds will be processed via the original payment method within 7–10 business days.
5. Replacement Option
Instead of a refund, we may offer a replacement product or store credit of equivalent value, based on your preference and availability.
6. Contact Us
For any questions or concerns about our refund policy, please reach out to us:
Email: contact@oldsateejasweets.com
We appreciate your understanding and thank you for choosing Old Sateeja Sweets.